Terms of Service
Kanhaiya Life Care Medicine
Last updated: March 20261. Acceptance of Terms
By accessing and using the Kanhaiya Life Care Medicine website and mobile application, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
2. Services Description
Kanhaiya Life Care Medicine provides an online platform for purchasing pharmaceutical products, healthcare items, and wellness products. Our services include: - Online ordering and home delivery of medicines. - Prescription upload and verification by licensed pharmacists. - Health information and content for educational purposes. - Personal health record management. - Medicine comparison and generic alternative suggestions.
3. Eligibility
You must be at least 18 years of age to use our services. By creating an account, you represent that you are legally capable of entering into a binding agreement. Minors must have a parent or guardian complete purchases on their behalf.
4. Account Registration
To use certain features, you must create an account. You are responsible for: - Providing accurate and complete information during registration. - Maintaining the confidentiality of your account credentials. - All activities that occur under your account. - Notifying us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these terms.
5. Prescription Medicines
For prescription medicines (marked with "Rx"): - A valid prescription from a registered medical practitioner is required. - Prescriptions must be uploaded before or during the ordering process. - Our licensed pharmacists will verify all prescriptions before dispatching. - We reserve the right to refuse dispensing if the prescription is invalid, expired, or unclear. - We may contact your prescribing doctor for verification if needed.
6. Pricing and Payments
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. - Prices are subject to change without prior notice. - We accept payments via credit/debit cards, UPI, net banking, wallets, and cash on delivery (where available). - Payment processing is handled by secure third-party payment gateways. - We are not responsible for any charges or fees imposed by your bank or payment provider.
7. Orders and Delivery
- Orders are confirmed only after successful payment or COD confirmation. - Delivery timelines are estimates and may vary based on location, product availability, and other factors. - We are not liable for delays caused by circumstances beyond our control. - You must ensure someone is available at the delivery address to receive the order. - Delivery charges may apply based on order value and delivery location.
8. Cancellations
- Orders can be cancelled before they are dispatched. - Once dispatched, cancellation requests are subject to approval. - Prescription medicines cannot be cancelled once verification is complete and dispensing has begun. - Refunds for cancelled orders will be processed within 5-7 business days.
9. Intellectual Property
All content on the Kanhaiya Life Care Medicine platform, including text, graphics, logos, images, and software, is the property of Kanhaiya Life Care Medicine and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
10. Disclaimer
- Health content on our platform is for informational purposes only and should not be considered as medical advice. - Always consult a qualified healthcare professional before starting, changing, or stopping any medication. - We do not guarantee that the information on our platform is complete, accurate, or up-to-date. - Product images are for reference purposes and may differ from the actual product.
11. Limitation of Liability
Kanhaiya Life Care Medicine shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the relevant order.
12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
13. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated terms.
14. Contact
For questions about these Terms of Service, contact us at: - Email: support@kanhaiyalifecare.com - Phone: +91 98765 43210 - Address: Kanhaiya Life Care Medicine, Main Market Road, New Delhi, India - 110001